Of course every hg product is created to the highest standards and rigorously checked before it is unleashed. But if, for any reason, you need to return your hg product, we'll ensure the whole process is as simple and speedy as possible.


Please fill in the returns form that you can download below. This will help you to provide us with the details that will make your return process as fast and simple as possible.


Place your hg product into secure packaging, the original packaging and its contents are not needed.

In the package you will also need to include:

  • A copy of your proof purchase *Original paperwork will be destroyed and not returned
  • The printed Return Form
  • Attach the pre paid postage label to the outer of the package


We highly recommend that you use a registered insured delivery service. This will allow you to keep track of your package.

The package should be sent to the address on the pre-paid label produced at the end of the returns form process.

Will I have to pay for my styler to be returned?

Within the warranty period we will cover any return charges in Italy. Regrettably we are unable to cover any postage costs outside the Italy.
We always aim to handle your return within 14 working days of receipt but if you need any further information please call  +3904451740014

Fill Out Your Return Form
Please fill out the Return Form that was included in your original package and enclose it in your return.

Preparing and Sending The Package

Securely package your product and return it to:
SMA srl
via Lago di Bolsena, 14
36015 Schio (Vicenza)
Tel. 003904451740014

You can find this address on your Return Form.
We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we can not issue a refund for lost or damaged items.
Regrettably we are unable to cover the postage costs of returns.

Receiving Your Refund

We always aim to process your return within 5 working days of receipt. If you would like any further information please call (International +3904451740014)

Product added to wishlist
Product added to compare.

This site uses cookies to enhance the user browsing experience and to gather information about the site's usage. You can learn more by reading our cookie policy. By continuing to browse, you accept the use of cookies.